When he first started out, my investment mentor, Charles "Chuck" Schwab, would talk about how he would hire people who were his favorite customers. He'd see people who were so enthusiastic about the products and services in the markets, that he'd ask the… more »

When negotiations seem to be breaking down and there’s no more energy on either side, it’s easy to abandon hope for mediation. Instead, a key tactic exists in taking a deeper look into the personal needs of the people on both sides of the table.… more »

Here's an incredible lesson from one of the world's greatest negotiators and mediators, Jan Eliasson, who is currently the U.N. Special Envoy in Darfur and former president of the U.N. General Assembly. In the midst of debilitating conflict between Iran… more »

Have you ever heard of people who are against innovation? Of course not! It's a sexy thing to talk about. So why is it that most companies cannot innovate? If everybody's supposedly in favor of it, why can't 9 out of 10 companies do it? The Dirty Littl… more »

We're finding that the most successful entrepreneurs are the ones who imagine themselves as an investor in their client's business. Rather than just thinking about how you're going to move inventory or sell your products, your first priority should be a… more »