Mentor and Long-time Boss, Charles Schwab tops $2 trillion in client assets

My half-hour meeting turned into 90 thrilling minutes yesterday atop Schwab HQ, overlooking spectacular San Francisco as the fog settled on the Bay Bridge and Silicon Valley. I met privately with my mentor and former boss Charles ‘Chuck’ Schwab in his office to hear mind-blowing news. How did Schwab attract $2 Trillion in customer assets despite the crash, competition and rapid change?

Schwab has become among the most admired brands in history—despite an industry where the public’s trust has been deeply shaken. His company didn’t get seduced by the greed and leverage that led to the financial disaster, so he’s widely respected by customers and investors. “Success takes as much humility as it does audacity,” Chuck said. “You have to be willing to listen and grow with your customer—that’s the humble part. At the same time, you have to be bold—with the audacity to know you can do it better than bigger competitors.”

You become Great by Choice, not by circumstance or chance. What are the traits of the best performers who earn admiration in a chaotic marketplace?

1) You Have Fanatic Discipline. Steadfast and Consistent&mndah;driving forward at what you can do that is world class and “the discipline to be clear about what NOT to do!” You must be focused with your goals like a hedgehog, as Jim Collins says, rather than a fox that is frightened by change or easily seduced by distractions.

2) You Drive Change, Don’t Follow It. You know your customers better than your competitors, so you are always finding ways to make them more successful and therefore earn their trust and loyalty.

3) You have Productive Paranoia. You’re never satisfied with your level of service—never complacent about your success vs. competitors.

In his new keynote, Mark shares insights from his face to face work with Chuck Schwab, Steve Jobs, Richard Branson, and other Level 5 leaders, along with his national research conducted at Stanford and his favorite former Stanford professor, Jim Collins, on how Fortune’s Most Admired Companies go from Good to Great.

Mark was Chief Investor Relations Officer during two of history’s greatest crashes, and later served as Chuck Schwab’s Chief Customer Experience Officer and then as Executive Producer of Schwab.com with over 10 million customers. Mark has been an investment partner with the Schwab family in innovative growth companies that have become Great by Choice.

Third Edition of Coaching For Leadership: Writings on Leadership from the World’s Greatest Coaches

An excellent new edition of the book Coaching For Leadership, edited by Marshall Goldsmith, Laurence S. Lyons and Sarah McArthur, is now out and available for purchase.

This version features writing by Frances Hesselbein, John Baldoni, James Kouzes, Barry Posner, as well as myself, Bonita Buell-Thompson and many outstanding others. The chapter Bonita and I penned, “Double Your Value”, is an iteration of the successful webinar we did with the AMA last year.

Warren Bennis calls the book, “the single best collection of writings and writers on executive coaching.” It’s an incredibly valuable, well put-together resource for anyone interested in coaching and leadership, and it was an honor to contribute to. Order your copy here.

Richard Branson Selects Mark Thompson as One of 5 Judges in the World

Sir Richard Branson has selected me to join him as one of only 5 entrepreneurship expert judges in the world for the Virgin Global SBAU Entrepreneurship Competition.

The panel of judges also includes Jane Tewson (Igniting Change), Creel Price (Co-founder of Blueprint Management Group), Peter Boyd (COO, Carbon War Room), and Tony Banks (CEO, Balhousie Care Group).

 The Screw Business As Usual competition, launched in November 2011, was designed to find ideas from around the world that are truly screwing business as usual and making the world a better place. They have had a wealth of brilliant ideas, ranging from an ethical football Soccket that harnesses and stores energy from play for use as a power source in resource-poor areas to Rapanui, an eco-fashion brand that makes casual wear in line with the latest trends from sustainable materials, to an idea to introduce a ‘Thinking Class’ for air and train passengers to opt into, where passengers can donate their time and generate ideas through a virtual community platform.

 Sir Richard Branson and this great group of entrepreneurs will be responsible for judging the Top 10 ideas, as voted by the public. The winning idea will be announced on 14th May 2012. The lucky winner will join Richard on a money-can’t-buy Connection Trip to South Africa with Virgin foundation, Virgin Unite. As part of the prize, the winner will get to meet frontline leaders who are making a difference, share ideas with young entrepreneurs at the Branson Centre of Entrepreneurship and get to spend several days with Richard and the rest of the group, experiencing the beautiful wildlife of South Africa at Ulusaba, Sir Richard’s private game reserve.

The contest is open until April 17th 2012, so there is still time to vote for your favorite idea to help find the winner of the 2012 Screw Business as Usual competition.

Read more about it here.

My New Production, Peter and The StarCatcher, Co-Produced by Disney

Exciting news: my latest endeavor as a Broadway producer includes Peter and the StarCatcher, which will be co-produced with Disney. Like Wicked, Rick Elice’s fantastical play is based on Pulitzer Prize winning humorist’s Dave Barry‘s book, Peter and the StarCatcher, a wildly popular bestseller by Hyperion/Disney.  It’s the semi-irreverent prequel to the beloved children’s classic, Peter Pan, that provides the backstory of Peter Pan and Captain Hook. Roger Rees and Alex Timbers direct the production, in which 12 actors play scores of vibrant characters.  Nancy Nagel Gibbs from Wicked is General Manager, and the cast includes Christian Borle, who’s also currently starring in NBC’s Smash!

“SENSATIONAL!
Showbiz at its most brazenly infectious.”
Ben Brantley, The New York Times


Opening of Stick Fly

Musical theater (and specifically Broadway) has always been one of my biggest passions, and now I’m taking part in it from the other side: as a producer.

My first venture is Stick Fly, co-produced by the amazing Alicia Keys. As Broadway.com summarizes, the story follows the LeVays, an affluent African American family who come together to spend a weekend at their stately Martha’s Vineyard mansion. The adult sons, aspiring novelist Kent and golden boy plastic surgeon Flip, have each brought their respective ladies (one black and one white) to meet the parents. Food, drink and Trivial Pursuit tangle with class, race and identity politics in this contemporary comedy of manners.

It opens this Thursday. And if you’re in NYC in the coming months, come check it out!

DOUBLE YOUR VALUE…TO CUSTOMERS & YOUR BOSS.

As we gear up for the release of our next book, Double Your Value, check out what the wonderful Richard Branson has to say about it (this will be the book’s foreward):

DOUBLE YOUR VALUE…TO CUSTOMERS & YOUR BOSS.    

By Sir Richard Branson

Our dear friend Steve Fossett once said that “anything worthwhile doing—that makes a difference—gets started when creativity, adventure and necessity finally outweigh fear, complacency, poverty, and outside criticism.”

Early in his career, Steve was disengaged from his work and life. He was a frustrated wage-slave but he broke free and built a new life and his own successful financial services business. He went on to attempt world titles in five sports, failing plenty of times; but ultimately he set 116 records—more than any other human being in history!

What you may not know is Steve and many of the world’s most successful people have felt overwhelmed in their lives—they’ve all experienced great frustration or fear of the risks necessary to do anything that really matters.

There is a cure: Taking Action.  You will Double Your Value (or more!) to the people who matter to you when You Ask What Can Do to make a difference. Most people want to make a meaningful impact, but get stuck along the way.  In this book, Mark, Bonita, and Marshall reveal powerful strategies from their latest research that will help you make it happen. Read it and then go try it.

 


Smule and Khush Join Forces

Smule, the awesome music iPhone/iPad app company, has just acquired Khush, the folks behind LaDiDa–you sing, it generates a beat–and Songify–you sing/talk/make noise and it turns the sound into a song.

I love these folks because they’re leading a social movement to bring the world closer together through social music. Everyone can share the gift and that’s why I’m a founding advisor and investor.

You can read their official press release here, and also watch this very funny video on the acquisition, put together by Smule co-founders Ge Wang and Jeff Smith, and Kush co-founders, Parag Chordia and Parna Gupta. They aptly titled it “Smush”:

Happy Thanksgiving

Happy Thanksgiving!

So grateful for friends like you! Check out today’s news from The New York Times on the awesome iPhone app company, Smule.

I’m a board member and investor, and so excited to announce that they now have over 15 million customers online.

What if there was a machine that made you musical? Well, the Times says our founders, Ge Wang, Jeff Smith, and their amazing team did it!